Support
How can we help?
Email [email protected], we reply within two working days. Include the email you signed up with and your phone model.
How do I restore my subscription on a new phone?
Sign in with the same account, open You → Profile settings → Your membership → Restore purchases. Subscriptions are billed by Apple and follow your Apple ID.
How do I cancel or change my plan?
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Routinek. Cancelling keeps access until the end of the paid period. Refunds are handled by Apple through reportaproblem.apple.com.
How do I delete my account and data?
In the app: You → System settings → Delete account. This removes your profile, logs, routines, sessions and photos from our servers immediately. You can also email us from the address on the account and we'll delete it within 7 days.
Does Routinek give medical advice?
No. Routinek and Captain log, explain and encourage. They never give medication dosing or medical advice, for health decisions, talk to your clinician.
How does Apple Health work with Routinek?
Optional. If you connect it, the app reads steps, active energy, weight, sleep, heart-rate variability, resting heart rate, blood oxygen, respiratory rate and nutrition to pace your day and plans, and writes the food, macros, water and body weight you log back. Readings are stored in your own account and included with your Captain conversations so its answers can use them. They are never used for advertising and never sold.
Why can't Captain reach the coaching service?
Usually a poor connection. Check your network, then tap + → New conversation in Captain. If it persists, email us with the time it happened.
Reminders and lock-screen widgets aren't showing.
Check You → Reminders in the app, then iPhone Settings → Notifications → Routinek and Live Activities. Widgets are added from the lock screen or Home Screen editor.
Android?
On the way. Leave your email at [email protected] and we'll tell you when it lands.